ORDER CANCELLATION POLICY

During the checkout process, you are asked to confirm your order before going to the payment selection option screen.  At this point, an order is created for you and the purchases you have selected are deducted from stock levels in our database.  This effectively takes those purchases out of stock so no one else can buy them.

Payment is normally expected at this point.  If payment is not made at this point, for whatever reason, the order still stands and the stock remains reserved.  Stock cannot remain reserved in this manner indefinitely, as it prevents other customers from purchasing that stock.

Therefore, after a predetermined time, our site software will auto-cancel such an order and return the goods to available stock.  That time is 7 days for payments by Cheque (NB this means that we should receive the cheque within 7 days), or 24hrs for all other payment methods.

When an order is auto-cancelled, you will receive an email notifying you of this.  If you receive such an email and believe that you have paid, we would ask that you check with your bank or card provider to see if any payment has actually been taken before contacting us.

RETURNS POLICY

If you are not completely satisfied with any product purchased from ClassyCrafts.co.uk, you can return it to us for a full refund within 30 days of purchase.

Simply contact us via our "contact us" page, telling us why you are dissatisfied and we will issue you with a Returns Number. Please enclose this number along with the returned goods and send back, within 30 days of purchase. All goods and packaging must be in re-saleable condition.

If you have received damaged goods or incorrect items in your order, we will either offer you a full refund or a replacement. If the error was ours we will also refund any postage costs incurred by you.

If your order qualified for free postage and packaging, and you decide to return some items that would bring your order below the free postage line, we will refund your goods minus our standard postage charges as listed above.

INCOMPLETE ORDERS OR DAMAGED GOODS Whilst we make every effort to picking and packing your order as carefully as we can should your order arrive with items missing or damaged, please contact us immediately (see our "contact us" page") and we will endeavor to resolve the problem.

Please have your order number ready, as this will help us track your order more efficiently.